Angie's List Super Service Award

Basement Waterproofing Company Reviews, What To Look For

Basement Waterproofing Company Reviews, What To Look For

Searching for basement waterproofing company reviews may not result in a clear picture. So how do you know which basement waterproofing companies will be a good fit for your basement problems?  As in any business there are different models out there.  There is the sales and marketing organization that offers a product or service, usually “unique to only them”.  There is the one trick pony that touts “there is only one way to fix a problem”.  There is the cafeteria style offering many options to choose from.  Then of course there are variations in size and age: working out of the home to national franchise and newbie to decades old.

The sales and marketing organization basement waterproofing company usually trains a team of sales people (we’re skipping the marketing team that gets the sales person in your door for sake of this conversation) on just enough of a few things to be convincing when selling their unique system.  Funny thing is, every customer they meet is a perfect fit for their unique system.  So they sell that system to every customer regardless of the need.  And there is the agreement the company had to sign on a corporate level to sell that system…and only that system to every customer.  If you hear “franchise” or “national” you know you are dealing with this type of company.

The one trick pony basement waterproofing company is similar in nature to the sales and marketing organization in that they sell the same thing to every customer they meet.  After all, there is only one way to really fix the problem…right?  Why then do you get different opinions from each company?  Confusing to most people without construction knowledge.  The truth is there are different types/ sources of basement water seepage and they require different solutions.

So if you have wet basement walls, the outside solution will stop water from entering the foundation.  But the interior system company says that by draining all the water from the bottom that will dry out the foundation…problem, solved a lot cheaper and easier.  But the water is still going through your foundation to get to the drain.

If you have ground water under your floor, installing drainage under your floor will stop the water from ever building up again.  But sealing the walls on the outside is the “right way to fix it” according to some.  Problem is new drains on the outside of the foundation will not get the water building up under the basement floor and no company will guarantee it will.

The cafeteria style basement waterproofing company will offer exterior only, interior only, combinations of both etc…  BUT BEWARE there are companies in the other categories that want to look like a cafeteria style so they walk you through the different solutions in a way that manipulates you to believe their “system” is the best one.  Common sense tells most homeowners if they have wet basement walls the best way fix that is to stop the seepage on the outside.  But they also have areas where water is seeping in at the floor level that is behind a garage or front porch, enclosed patio and you are not going to tear those out!  this is where combining solutions makes sense.  Or maybe all walls are dry and the original seal to the foundation does not need to be redone.  or maybe there is evidence of water under the basement floor.

So when looking through basement waterproofing company reviews you will undoubtedly look for reports like Better Business Bureau, Angie’s List, Home Advisor, The Attorney General etc…  What you want to look for is actual complaint records.  Organizations that give a letter grade A through F have criteria for those grades that might not align with your criteria.  For example, a basement waterproofing company may have an A+ with the Better Business Bureau but have over 30 complaints.  There is no excuse for a pattern of complaints whether there are 5 or 30.  Read the complaints for a good idea on how companies respond.

You will be able to find basement waterproofing with not only no complaints but positive reviews as well.  You will have to dig to get to them though but the search is worth the effort to get a reputable company that will solve your basement leaking, and have a record of standing behind their work.

Call Pioneer Basement Solutions for a free evaluation and project quote.  Pioneer is a “cafeteria style” basement waterproofing company offering all solutions and combinations.  And we use employee labor, we do not work out of the home and are not held to any restricting contract from a franchise or national agreement.  Since 1979 Pioneer has a record of perfect customer service. basement waterproofing company reviews

water under basement floor

Water under basement floor best fixed from inside


exterior basement waterproofing

Wet basement wall best fixed from the outside

Hope this article helped you with basement waterproofing company reviews, what to look for

basement waterproofing systems

Frustrated by Comparing Basement Waterproofing Systems

Frustrated by Comparing Basement Waterproofing Systems

frustrated by comparing basement waterproofing systemsMany customers tell me they are confused that they hear different recommendations from different basement waterproofing contractors and frustrated by comparing basement waterproofing systems. The frustration is that they feel if they interview three contractors they should have similar recommendations.  The problem is they don’t.  Each contractor can potentially suggest a different solution.  That can be very confusing for a homeowner who isn’t familiar with the different basement waterproofing systems and how they function.

What can cause you to be frustrated by comparing basement waterproofing systems is most basement waterproofing contractors are set up to “sell a system”.  They have a solution they like to promote, easy to train the field labor to install the same thing over and over.  And it is easy to train salespeople how to sell that system.  Or maybe you get a contractor that has a personal preference and they simply only want to do the one solution.

Let’s first discuss the contractor who simply has a preference for one solution.  Obviously they want to have work to do so every customer they visit gets a very convincing story of why their solution is the one for them.  For example, basement waterproofing contractors who only do exterior basement waterproofing tell their prospective clients that it is the only way to fix the problem “the right way”.  It make sense that restoring the original basement waterproofing system would solve the problem.  In a lot of cases that is true.  But depending on the problem it may not be necessary. (Hang with me and we’ll look at how to diagnose your problem and point to the best fix for your basement…which is probably why you are reading this.)

Another factor that can cause you to be frustrated by comparing basement waterproofing systems is many basement waterproofing companies have strategically constructed a unique “system” that no one else can offer (so they say).  They have a great sales pitch about how it works better than all the rest like “no clogging” “water table lowering” “super duper…”etc… and they have patents!  The patented system should be a red flag.   You can go to any manufacturer and have your drain pipe made a special color or shape, patent it and say no one else can offer the same thing.  But its still a drain.

Many basement waterproofing companies are really good at convincing their prospects they are “full service”.  They go through the routine of describing different options making two out of three either sound ridiculously expensive or inadequate.  So logically their “fill in the blank SYSTEM” is the best choice.  Its a card trick.

exterior basement waterproofing

Exterior basement waterproofing with dimpled membrane

Let’s talk problem = solution. If you have wet basement walls up high at or around ground level and or signs of water running down basement walls, exterior basement waterproofing may be the solution that is best for your foundation.  If you have chronic paint bubbling/ failure on your basement walls or chronically damp basement walls your best option may be exterior basement waterproofing.  These are signs your original coating on the exterior of the foundation walls is failing and dampness or actual water is seeping into the foundation itself.  Stopping that process from the outside is the best way to actually fix the problem. If your basement walls are dry for the most part or show signs of dampness in lower areas only, if you have water seepage up through the floor, exterior waterproofing may not be the best solution for your basement issues.







Interior Full Wall Basement Waterproofing System

Interior Full Wall Basement Waterproofing System

Typical signs that indicate an interior basement waterproofing system would be a good solution are if you have basement floor leaks, cracks in your basement floor that are heaved up, and or water seeps in through the seam where the wall meets the floor. Interior basement waterproofing drainage installed under the basement floor relieve the “hydrostatic pressure” or water pressure in the ground that builds up around your foundation when the water has no where to go. There are mixed feelings from homeowners on whether waterproofing a basement from the inside actually fixes the problem.  After all, water comes from outside, right? Well not all basement water seepage can be fixed from the outside.  If your basement has water under the floor, interior basement waterproofing may be the only fix.  Water under the floor gets stuck there with out interior drains because the inside and outside are separated by your foundation.

Some customers choose a combination of some exterior and some interior basement waterproofing systems.  Maybe there is a wet wall or two that need exterior work but the wall between the basement and garage is leaking too.  Or maybe there is a large enclosed patio outside, deck or the like.  In these cases the garage, patio etc… block all surface water from getting to the foundation so the walls are dry. So no need to tear up the garage or pull the enclosed patio in most cases in order to end up with a smart fix by using a combination of solutions.


Hopefully thins information will help you be less frustrated by comparing basement waterproofing systems.


Pioneer basement solutions takes a diagnostic approach to first identify the cause of your basement’s problem(s).  get-arrow We will then review with you what we recommend to fix the problem along with any alternative solutions that will give you the desired result.  Then the ball is in your court to choose from the basement waterproofing systems which best fits your goals and your budget.

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No need to be frustrated by comparing basement waterproofing systems!

Compare basement waterproofing solutions

Compare Basement Waterproofing Solutions

Many people get confused when trying to compare basement waterproofing solutions.  Knowing how best to fix your wet basement can be tough if you do not do your homework before sitting down with basement waterproofing contractors.  There are different ways to fix wet basements and some are better than others depending on the cause of your basement leaks.

water seepage through bottom of basement walls

water seepage through bottom of basement walls

Achieving a dry basement may not actually solve your foundation leaks even though you do not see water in your basement any more.  First determine what type of problem you have by identifying if the water seepage is caused by surface water such as rain or snow melting and getting into your foundation / basement walls… or if you have a ground water problem which is caused by inadequate foundation drainage resulting in water build up below. When comparing basement waterproofing solutions you will learn some methods will give you a dry basement but not actually fix the problem.

If you have wet basement walls, or basement wall cracks that leak very soon after a rain event that is an indication that surface water is entering your foundation from top to bottom.  Many people first try to build up the soil around the home to slope the water away which may or may not be good to do.  NOTE: For the most part, if the soil around your home is flat or has any grade / slope away at all you are likely ok there.  Do not add soil unless you raise the level of the foundation coating / exterior basement waterproofing to the desired dirt level otherwise you can be making your problem worse.  Most likely wet walls means the original foundation seal is damaged or gone allowing dampness or water to soak into the foundation.  This causes the peeling and bubbling paint / discoloration etc…  You can achieve a dry basement by installing an interior basement waterproofing system;HOWEVER, to fix the cause of the problem in this case the best solution is to stop the water from the outside by installing a new exterior basement waterproofing system.

compare basement waterproofing solutions

Exterior basement waterproofing membrane

If you have water that only comes in under heavy conditions, it doesn’t come in until after the conditions have persisted awhile, walls are mostly all dry especially up high and the seepage happens at the wall floor seam…then you likely have a ground water problem.  Under this scenario ground water rises after a heavy precipitation event / heavy snow melt event to the point that it builds up around the base of your foundation.  Many homes either do not have drains under the basement floor to carry this water away or the drains that were installed by the builder were not properly designed to flow away.  Some drains used from the 70’s through early 2000’s were the black corrugated pipe that has very small slots in them for the water to enter and these can easily get covered by a minimal amount of silt slowing the drainage down to the point of being ineffective.  This type of drainage is no longer acceptable for basement waterproofing of new homes under current building codes for this reason and others.

An interior basement waterproofing system will catch ground water as it builds and prevent it from ever reaching the floor level.  A true system will be called a footer drain and will be installed well below the floor next to the footer.  The footer is a solid concrete “sidewalk” that is typically 18″ or more wide and at least 8″ thick top to bottom.  This is the base the block walls are build on in most homes since the early 1900’s.  Older homes will still benefit from this solution since there definitely was no drain designed into the original construction and the drains would be install at the base of the foundation.

This type of system is installed level and is not sloped to drain

This type of system is installed level and is not sloped to drain

The key to an effective interior basement waterproofing system is that the footer drains are installed with a down hill pitch or slope so that they will drain efficiently.  When you compare basement waterproofing solutions installed from the inside, beware of basement systems that are installed on top of the footer.  These are level gutters that collect water at the floor level.  Water will lay in these gutters until it builds up enough of a level to push its way around to a draining point.  laying water means mold, mildew, bugs, odors etc…   This is simply an upgrade from the old plastic baseboards you can by and glue to the floor to collect water and keep it off of the floor.

There are several other things to consider and no two basements are identical.  We do not believe in a one size fits all solution and we thoroughly review each basement before making recommendations.  Pioneer Basement Solutions has a perfect customer service record with no complaints ever in the history of our company established in 1979!


Contact us today to compare basement waterproofing solutions with one of our experts Get-Info

Comparing Basement Waterproofing Systems

Comparing Basement Waterproofing Systems

Having a wet basement can be one of the most frustrating experiences a homeowner can have, maybe just as frustrating when comparing basement waterproofing systems available from various basement waterproofing contractors. Waterproofing contractors typically choose a solution or waterproofing method that they stick with regardless of the basement water problem.

You will find several basement waterproofing contractors that only install interior basement waterproofing systems and they often have a very convincing reason why you will end up with a dry basement for the least amount of mess and investment.  Interior basement waterproofing systems will collect water building up underneath the basement floor which typically leaks out at the wall and floor joint / seam.  This is a good solution for ground water build up and really the best solution if water is coming up through cracks in the basement floor away from the perimeter.  If you have surface water problems however and your basement walls are wet or leaking water this may not be the best solution for your foundation.

comparing basement waterproofing systems

Interior basement waterproofing system.

Interior Full Wall Basement Waterproofing System

Interior Full Wall Basement Waterproofing System


Exterior basement excavation

Excavation of exterior foundation

ms_delta 1

Installing basement waterproofing membrane over the resealed foundation

Exterior basement waterproofing after

Neat and clean job site after full excavation!

Wet or leaking basement walls up high of mid-way down the basement walls are an indication that the seal on the foundation is no longer functioning properly and water is running through the basement walls.  This problem can result in mortar rot and decay of the foundation that will eventually lead to structural integrity issues.  The best basement waterproofing systems for solving a wet foundation wall is to fix it on the outside by performing a full excavation of the foundation to the very bottom.  Exterior basement waterproofing systems should consist of a coating on the foundation walls, repairing cracks and weak points and a waterproof membrane installed over top.  Combined with new exterior footer drains in gravel that take the water away from the foundation this system will restore and protect your foundation for decades giving you a very dry basement.

The best basement waterproofing contractors are those who impartially offer all basement waterproofing systems and will evaluate the problem that is causing the basement water leak. They will then recommend the solution that will solve the source of the problem and any options you may have.

Pioneer is a full service basement waterproofing contractor established in 1979 with perfect customer service.  We evaluate the cause of your basement issue and only recommend what you need, what will best fix your basement waterproofing problem.


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Contact us today get-arrow to start comparing basement waterproofing systems that will best fit your needs.




Searching for a basement waterproofing contractor in Ohio

Searching for a basement waterproofing contractor in Ohio

Searching for a basement waterproofing contractor in Ohio can be challenging as the industry has a track record of some unscrupulous characters.

The obvious first place to look is length of time in business.  Be careful though to look closely as many a basement waterproofing contractor have used lines like “years experience”.  If you see “years experience it may be a red flag that the company hasn’t been in business for very long.  It is common for new companies to add up the years of experience of the employees in an industry and post “100 years experience” in order to look impressive.

searching for a basement waterproofing contractor in ohioVisit the Better Business Bureau to see when the company was established.

Look to see if the basement waterproofing contractor offers more than one approach to basement waterproofing.  Many contractors only sell one solution instead of offering several basement waterproofing systems but again, this can be tricky to determine.  There are polished companies out there with presentations that will lead you to believe they do all types of waterproofing; however, they will walk you down a path to get you to logically choose the one solution that they actually install.  A dead giveaway for this approach would be the word “patented” or “trademark” or something that no one else supposedly can do.  You can bet that all of their customers end up buying that patented system.

If you have ever had a home improvement sales person in your home before then you are likely dreading the dog and pony show and the “close” at the end.  If the basement waterproofing contractor sends out a sales person trained on how to sell their system, try to get them off of the presentation.  If they get lost or confused or insist they stick to their presentation you can bet they are working a strategy to get you to say yes on the spot.  Look for a company that sends out an inspector who knows more than just how to sell waterproofing, look for someone who understands all options and construction techniques to get the best possible consultation.

If there are “today only” discounts…well enough said.  That ship has sailed years ago, no one believes those scams anymore.  But just in case you haven’t heard about the biggest one…watch out for the “flex” or “stand by” type of close where you agree to be on call for install date to fill in the gaps that open up in their schedule.  Malarkey.

Pioneer Basement Solutions was established in 1979 with no complaints ever with BBB and several consecutive years of award winning customer service.  No sales team, no gimmicks and no trying to sell more than you need to solve your problem.

free estimate

Free estimate

If you are searching for a basement waterproofing contractor in Ohio that operates with honesty and integrity at their core, call Pioneer today

Popular sales gimmick to watch out for from basement waterproofing contractors

Let me start by stating the obvious which is true of all types of businesses not just basement waterproofing contractors.  You cannot run a successful business of any kind without knowing what it takes to deliver the desired result to the customer. Basement waterproofing contractors know almost if not exactly how long it will take to perform the work and solve the basement water leaks.  Any company that does the same thing over and over for a long period knows just about if not exactly what it will take to get the work done.

I often find myself looking at basement water leaks and talking to homeowners who seem very leery of me due to the treatment they have had from other basement waterproofing companies .  There are some pushy sales people out there trained by the basement waterproofing contractors to “close the sale” on the first appointment, pulling out all the stops to get a commitment.  I will touch on the most popular one here so you can be on the look out.

So what is my point, right?  Here it is…the “stand by” or “flex” or “on call” sales tactic is used after trying other “closing techniques” and is usually introduced by “I just thought of something that could save you a lot of money”…but you have to decide right now. The premise is that the basement waterproofing contractor cannot predict how long a project will take to complete.  So this creates “gaps in the schedule” and if you are willing to be on call on a 24 hour notice to fill the gap it really helps our production flow…blah blah blah.  This sounds very convincing coming from a sales pro (who probably told you when he got there he is not a salesman but they are so busy he had to come out of the office or where ever and help cover the appointment) who has practiced it over and over and has a logical explanation of how it works.

It is a gimmick.  You should never be persuaded by a basement waterproofing company to sign right away.  Take time to explore your options of different basement systems from different basement waterproofing contractors and check out their references.

For a no pressure free consultation, call us at 1-877-321-4889 or complete the email request Get-Info

Basement Waterproofing Contractors Akron Oh Awarded Angie’s List Award

Basement Waterproofing Contractors Pioneer Basement Solutions serving North East Ohio since 1979 awarded the coveted Angie’s List Super Service Award and the BBB’s Gold Star Award several consecutive years in a row for perfect customer service with zero complaints.

Check out the BBB review here:cbbb-badge-horzcbbb-accred-a-plus

And the Angie’s List reviews here: ssa_logo_small_2013

No basement waterproofing contractors in the Akron, Medina, Kent, Stow, Cuyahoga Falls and surrounding areas can compare to the customer service record of Pioneer Basement Solutions.  Founded in 1979 on principle of integrity, honesty and fair pricing, Pioneer Basement Solutions offers a no sales pitch, no sales pressure straight forward approach and never recommends more than what is required to fix a leaky basement or foundation repair needs.

Locally owned and operated, Pioneer is licensed insured and bonded.  All work is performed by Pioneer Basement Solutions’ employees, all work is insured and all customers are protected against the potential nightmares of dealing with basement waterproofing contractors that subcontract the work or use temporary labor.

Having problems with your basement such as water leaking in, mold, basement wall cracks or bowing basement walls?  We take a straight forward approach to inspect your basement foundation problems to identify causes and then review with you the solution options.

We are a full service basement waterproofing company offering all types of basement waterproofing including full exterior excavation and basement waterproofing membrane system, interior basement waterproofing systems and unlimited combinations in between.

We offer all types of foundation repair including foundation replacement, stabilization, and piering.

One sized solutions do not fit all basement waterproofing or foundation repair needs.  Be cautions of basement waterproofing companies who go through a fancy presentation and end up with a patented “one of a kind” basement waterproofing solution.

Fill out our online contact form or call 1-877-321-4889 for a free no obligation review of your basement waterproofing and foundation repair needs.

Mold in the Basement -Musty Basement Smell

Often times people tell me that they have some mold in the basement or a musty basement smell and so they want to get their basement waterproofed. Most people believe that basement mold is due to a leaky basement but many times it is not. There are many factors that can contribute to mold in the basement and that nasty musty basement smell.

High humidity is natural in basement spaces. Basements are the lowest point in the home and humidity in the air is heavy. This heavy humidity will naturally settle into the basement space and it lays at the bottom like a fog with no where to go. With no ventilation the humidity creates an ideal environment for the mold to grow on things that are fibrous in nature. Boxes, painted walls, wood and other stored items especially those stored on the floor will be great food for the mold and mildew to grow developing that unwanted odor.

If you have water held in your basement walls this may contribute to the mold growth as well. This would not usually happen with unpainted walls however. Mold needs something fibrous to grow into, and that is usually the paint on the walls. Mold due to water in basement walls is obviously more serious than mold due to high humidity levels.

Installing a ventilation system to eliminate the conditions allowing the mold to grow in the basement like a Humidex unit may be all you need. These units will create an air exchange of the basement air up to six times per hour by drawing healthy air from upstairs and expelling stale air from the basement to the outside of the home.

More serious conditions may be solved with either interior basement waterproofing or exterior basement waterproofing. You should have a professional basement waterproofing contractor evaluate your foundation and recommend the basement solutions that fit your specific needs.

If you would like to get additional information or for a no pressure consultation call 1-877-321-4889